Complaints

We take pride in the services we provide and are committed to ensuring our patients receive high-quality, safe and efficient customer service. However, if for any reason you are unhappy with the service you have been provided with, you can email us at [text-blocks id=”teamemail” plain=”1″] or by calling us on [text-blocks id=”phonenumber” plain=”1″].

Your feedback will help to ensure we can improve our services and minimise the chances of the incident from occurring again. We will also work to settle your complaint with a satisfactory solution as soon as possible and will acknowledge all complaints within 2 working days. A formal response will be given within 6 working days.

If you are still not satisfied with the outcome you should contact the General Pharmaceutical Council, details of which are below.

Telephone: 020 3365 3400
Website: www.pharmacyregulation.org